Terms and Policies

TERMS and CONDITIONS
Privacy Policy
Booking & Cancellation Policy

Terms and Conditions

S T U D I O  C L A S S E S

Booking and Cancellation Policy

  • Please arrive 15 minutes before your class starts. For safety and security reasons, the studio doors will be locked at the start of each class and late entry will not be allowed.
  • Classes can be booked via our website schedule or our MBO app.
  • Booking opens 7 days prior to class.

Cancellations must be made at least 2 hours prior to the class start time to avoid a fee.

If you cancel within 2 hours of class start time you will incur:

  • $10 late cancellation fee (with the exception of class pack holders, who will forfeit that class visit)
  • Any no-shows (a class that was booked and not attended, without informing the studio) will mean you forfeit that visit and direct debit will result in a $15 absent fee.

The late fee and no-show fee are non-refundable. This policy exists to ensure everyone has a chance to attend.

rare studios au is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.

rare studios au is not responsible for the safe keeping of your belongings.

Classes are subject to change or cancellation without notice. Teachers are subject to change without notice.

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Weekly Unlimited Contracts

  • Our direct debit memberships give you unlimited practices at rare studios au.
  • A 6 week minimum commitment period. Your contract will simply continue to roll on fortnightly until you’d like it to stop.
  • A 14 Day notice period before your next scheduled payment is required for membership cancellation. Any membership payments during this noticed period are non-refundable.
  • Membership cancellations can only be made via email and you will receive an email response to confirm your request. If you don’t receive this confirmation within 7 days of your request, please contact us.
  • Suspensions can only be requested in writing and with a minimum of 1 week's notice. All suspensions must be in 2-week increments, so please keep this in mind when providing your suspension dates. Days that have been paid for will be made available for use at the end of the suspension.

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W O R K S H O P S

Workshops Cancellation and Refund Policy

  • Workshop cancellations can only be made via email and require 3 business days notice.
  • No refunds or credits will be issued for cancellations made within 48 hours of the start of the workshop for any reason. However, it is possible to transfer your workshop booking to a friend.
  • Any non-cancellations will mean you forfeit that visit.
  • rare studios au and/or guest teachers reserve the right to cancel any workshop without notice. In this case, a full refund will be given.

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T R A I N I N G S

Trainings Cancellation and Refund Policy

  • The $500 deposit for Teacher Trainings are not refundable.
  • A non-refundable 50% of the course fee will be charged for cancellations made 15 days before the start of the training.
  • No refund will be given for cancellations made within 14 days of the start of the training.
  • rare studios au and/or guest teachers reserve the right to cancel any training without notice. In this case, a full refund will be given.

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R E T R E A T S

Retreat Cancellation and Refund Policy

  • The deposit paid to secure your spot is non-refundable and cannot be transferred to another retreat.
  • Full payment of the retreat is generally required at least 90 days prior to the start of the retreat.
  • If you cancel your retreat booking more than 60 days prior to the start of the retreat, your deposit will be retained as the cancellation fee.
  • Cancellations made at or within 90 days prior to the start of the retreat will result in 100% of the retreat fee being non-refundable.

If your retreat is cancelled by us at any time up to the day of arrival you will be offered the option to:

  • Move to a new retreat date
  • Change your booking into a rare studios au account credit
  • Receive a full refund

We strongly advise our guests to obtain travel insurance that includes provisions for cancellation and curtailment from reputable insurance providers.

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R.A.R.E. STUDIOS

TERMS AND CONDITIONS

These terms and conditions (Terms) are between R.A.R.E. Studios Pty Ltd (ACN 663 056 675), (we, us or our) and you, the person purchasing from us (you or your), together the Parties and each a Party. 

1. DISCLAIMER & RISK WARNING

Risk Warning

Please note that your participation in the Classes may expose you to the risk of physical harm or personal injury. The risk of physical harm or personal injury may arise from, but is not limited to, third party participants, your physical fitness level or the equipment supplied by us to you, or otherwise used by you. You agree that physical harm or personal injury may arise from you or another party’s acts, omissions or negligence. You understand and voluntarily accept any risk that may arise from your participation in the Class. We limit our liability as permitted under the Australian Consumer Law, please see the Recreational Classes clause below.

Medical Disclaimer

Neither we or our Personnel are health professionals, and do not give medical advice, treatment cures or diagnoses. The Classes and any other information provided through the Classes are intended to provide general wellbeing benefits. You acknowledge and agree that nothing in the Classes may be taken to be medical advice, treatment, cures or a diagnosis by us or our Personnel, nor are they intended to be a substitute for consulting a health professional. You should seek immediate medical attention if you believe you may be suffering from a medical condition, and you agree not to participated in the Classes until you have received medical attention from a registered medical practitioner in relation to your medical condition.

2. DISCLOSURES

Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:

  • unless your Membership is terminated in accordance with these Terms, your Membership will roll over on an ongoing fortnightly basis;
  • you waive and release us, our affiliates and our Personnel from any responsibility or legal liability in connection with the Classes to the extent they are a dangerous recreational activity or a recreational service, in accordance with the Risk Warning set out above and in these Terms.

Nothing in these Terms limit your rights under the Australian Consumer Law.

3. ACCEPTANCE & CLASSES

  • 3.1 You accept these Terms by making part or full payment of any amount of the Price. 
  • 3.2 In consideration of your payment of the Price, we will provide the yoga class or classes (Class) to you in accordance with these Terms, whether ourselves or through our employees, teachers, subcontractors or agents (Personnel).
  • 3.3 You may purchase a casual Class (Casual Class), a pack of Classes or introductory offer (Class Pack), or other offering by making payment of the applicable Price upfront. The types and numbers of Classes will be set out on the Website at the time of purchase.
  • 3.4 Class Packs are valid for the corresponding time frame listed on the Proposal or the Website (Period) from the date you [purchase a Class Pack/make the first Booking]. You forfeit any Classes that you do not book and attend within the Period. 
  • 3.5 The payment methods we offer for the Price are set out on the Website or in the Proposal (as applicable).

4. MEMBERSHIPS

  • 4.1 You may purchase a membership (Membership) by paying the applicable Price in advance on a fortnightly basis (Billing Cycle). Your Membership is for you only and cannot be transferred or shared with others.
  • 4.2 Your Membership will automatically renew at the end of the Billing Cycle for the same period of time and you will be charged the Price in connection with each subsequent Billing Cycle unless and until you cancel your Membership.
  • 4.3 We may offer payment through a third-party provider Stripe which may require you to accept Stripe’s terms and conditions. 
  • If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third party payment processor to debit your account or card in accordance with these Terms and you certify that you are either an account holder or an authorised signatory on the account or card for which you provide details.
  • We may need to change the Price from time to time. If we change the Price, we will provide you with 30 days’ notice of the change. After 30 days, we will apply the updated Price to your Membership. If you do not agree to the price change, you may cancel your Membership by providing us with 24 hours’ written notice.
  • You may request to cancel your Membership at any time by providing us with 24 hours’ written notice. Your cancellation will take effect from the end of the current Billing Cycle.

5. BOOKINGS 

  • 5.1 We will provide you with our schedule of available Classes and you may request to book an available Class via the Website.
  • 5.2 You may request to book Classes as part of a Class Pack, Casual Class or Membership after you pay the applicable Price. Once you choose an available Class, we will send you confirmation of the Class and your request will convert to a booking (Booking). 

6. PAUSES, RESCHEDULING & CANCELLATIONS

  • 6.1 By providing 7 days’ written notice, or as otherwise set out on the Website, you may pause the Period or your Membership for a maximum of eight weeks. 
  • 6.2 All requests to reschedule or cancel a Booking must be made by the Website and will be subject to availability.
  • 6.3. If you cancel or reschedule less than 2 hours before the start of the Class, you will not be able to get a refund or reschedule the Class to a different time, and if included in a Class Pack, the Class will be forfeited. 

7. YOUR OBLIGATIONS

You represent, warrant and agree that:

  • you will comply with our (and our Personnel’s) reasonable requests or requirements;
  • the information you provide to us is true, correct and complete;
  • you will not attend a Class if you are suffering from any illness, disease, injury or other condition that could be a risk to your health or safety or that of others; and
  • where you are aware of or become aware of, any physical or medical conditions that prevent you from participating in a Class, you will inform us and either not participate the Class or receive consent from a medical professional to participate in the Class.

8. RECREATIONAL SERVICES

  • In the course of exercising or engaging in any recreational activities while participating in a Class, if you are killed or injured, we will not be liable except to the extent caused by our reckless conduct. A person’s conduct is reckless if the person is aware, or should have reasonably been so, that there was a significant risk that their conduct could result in personal injury and, despite this, engages in the conduct without adequate justification.

Under the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)), statutory guarantees apply to the supply of certain goods and services. These guarantees mean that we are required to ensure that the recreational services we supply to you:

  • are rendered with due care and skill; and
  • are reasonably fit for any purpose which you, either expressly or by implication, make known to us; and
  • might reasonably be expected to achieve any result you have made known to us.

Under the Australian Consumer Law, we are entitled to ask you to agree that these statutory guarantees do not apply to you. If you accept these Terms, you will be agreeing that your rights to sue us under the Australian Consumer Law if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded in the way set out in these Terms.

9. LIABILITY

Despite anything to the contrary but subject to your rights under the Australian Consumer Law, to the maximum extent permitted by law:  

  • neither Party will be liable for any consequential or indirect loss; 
  • a Party’s liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including any failure by that other Party to mitigate its loss; and
  • our aggregate liability arising from or in connection with these Terms will be limited to the Price paid by you to us in respect of the supply of the relevant Class or Classes to which the liability relates.  

This clause will survive the termination or expiry of these Terms.

10. CANCELLATION

  • Should we suspect that you are in breach of these Terms, we may suspend your Membership or Class Pack while we investigate the suspected breach and if we reasonably believe you are in breach, we may cancel your Membership or Class Pack.
  • This clause will survive the termination or expiry of these Terms.
  • In the event that we terminate or suspend your membership or class pack under this Agreement, we will determine whether you are entitled to any refund of payment on a case by case basis at our sole direction.

11. GENERAL 

  1. Disputes: A Party may not commence court proceedings relating to a dispute without first meeting with the other Party to seek (in good faith) to resolve the dispute, failing which the Parties agree to engage a mediator to attempt to resolve the dispute. The costs of the mediation will be shared equally between the Parties. 
  2. Governing law: These Terms are governed by the laws of New South Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales.  

12. DEFINITIONS 

Price means the price set out in the Proposal or the price in accordance with the Casual Class, Class Pack, Membership or other Class option you choose on our Website. 

Proposal means, if applicable, the form outlining the Class, Class Pack, Workshop or Membership details, to which these Terms are attached by reference.

Website means both www.rarestudiosau.com and the MindBody platform booking system. 

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For any questions, please contact us at:

R.A.R.E. Studios Pty Ltd (ACN 663 056 675)

Email: hello@rarestudiosau.com

‍

Terms and Conditions

S T U D I O  C L A S S E S

Booking and Cancellation Policy

  • Please arrive 15 minutes before your class starts. For safety and security reasons, the studio doors will be locked at the start of each class and late entry will not be allowed.
  • Classes can be booked via our website schedule or our MBO app.
  • Booking opens 7 days prior to class.

Cancellations must be made at least 2 hours prior to the class start time to avoid a fee.

If you cancel within 2 hours of class start time you will incur:

  • $10 late cancellation fee (with the exception of class pack holders, who will forfeit that class visit)
  • Any no-shows (a class that was booked and not attended, without informing the studio) will mean you forfeit that visit and direct debit will result in a $15 absent fee.

The late fee and no-show fee are non-refundable. This policy exists to ensure everyone has a chance to attend.

rare studios au is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.

rare studios au is not responsible for the safe keeping of your belongings.

Classes are subject to change or cancellation without notice. Teachers are subject to change without notice.

‍

Weekly Unlimited Contracts

  • Our direct debit memberships give you unlimited practices at rare studios au.
  • A 6 week minimum commitment period. Your contract will simply continue to roll on fortnightly until you’d like it to stop.
  • A 14 Day notice period before your next scheduled payment is required for membership cancellation. Any membership payments during this noticed period are non-refundable.
  • Membership cancellations can only be made via email and you will receive an email response to confirm your request. If you don’t receive this confirmation within 7 days of your request, please contact us.
  • Suspensions can only be requested in writing and with a minimum of 1 week's notice. All suspensions must be in 2-week increments, so please keep this in mind when providing your suspension dates. Days that have been paid for will be made available for use at the end of the suspension.

‍

W O R K S H O P S

Workshops Cancellation and Refund Policy

  • Workshop cancellations can only be made via email and require 3 business days notice.
  • No refunds or credits will be issued for cancellations made within 48 hours of the start of the workshop for any reason. However, it is possible to transfer your workshop booking to a friend.
  • Any non-cancellations will mean you forfeit that visit.
  • rare studios au and/or guest teachers reserve the right to cancel any workshop without notice. In this case, a full refund will be given.

‍

‍

T R A I N I N G S

Trainings Cancellation and Refund Policy

  • The $500 deposit for Teacher Trainings are not refundable.
  • A non-refundable 50% of the course fee will be charged for cancellations made 15 days before the start of the training.
  • No refund will be given for cancellations made within 14 days of the start of the training.
  • rare studios au and/or guest teachers reserve the right to cancel any training without notice. In this case, a full refund will be given.

‍

‍

R E T R E A T S

Retreat Cancellation and Refund Policy

  • The deposit paid to secure your spot is non-refundable and cannot be transferred to another retreat.
  • Full payment of the retreat is generally required at least 90 days prior to the start of the retreat.
  • If you cancel your retreat booking more than 60 days prior to the start of the retreat, your deposit will be retained as the cancellation fee.
  • Cancellations made at or within 90 days prior to the start of the retreat will result in 100% of the retreat fee being non-refundable.

If your retreat is cancelled by us at any time up to the day of arrival you will be offered the option to:

  • Move to a new retreat date
  • Change your booking into a rare studios au account credit
  • Receive a full refund

We strongly advise our guests to obtain travel insurance that includes provisions for cancellation and curtailment from reputable insurance providers.

‍

‍

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‍

R.A.R.E. STUDIOS

TERMS AND CONDITIONS

These terms and conditions (Terms) are between R.A.R.E. Studios Pty Ltd (ACN 663 056 675), (we, us or our) and you, the person purchasing from us (you or your), together the Parties and each a Party. 

1. DISCLAIMER & RISK WARNING

Risk Warning

Please note that your participation in the Classes may expose you to the risk of physical harm or personal injury. The risk of physical harm or personal injury may arise from, but is not limited to, third party participants, your physical fitness level or the equipment supplied by us to you, or otherwise used by you. You agree that physical harm or personal injury may arise from you or another party’s acts, omissions or negligence. You understand and voluntarily accept any risk that may arise from your participation in the Class. We limit our liability as permitted under the Australian Consumer Law, please see the Recreational Classes clause below.

Medical Disclaimer

Neither we or our Personnel are health professionals, and do not give medical advice, treatment cures or diagnoses. The Classes and any other information provided through the Classes are intended to provide general wellbeing benefits. You acknowledge and agree that nothing in the Classes may be taken to be medical advice, treatment, cures or a diagnosis by us or our Personnel, nor are they intended to be a substitute for consulting a health professional. You should seek immediate medical attention if you believe you may be suffering from a medical condition, and you agree not to participated in the Classes until you have received medical attention from a registered medical practitioner in relation to your medical condition.

2. DISCLOSURES

Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:

  • unless your Membership is terminated in accordance with these Terms, your Membership will roll over on an ongoing fortnightly basis;
  • you waive and release us, our affiliates and our Personnel from any responsibility or legal liability in connection with the Classes to the extent they are a dangerous recreational activity or a recreational service, in accordance with the Risk Warning set out above and in these Terms.

Nothing in these Terms limit your rights under the Australian Consumer Law.

3. ACCEPTANCE & CLASSES

  • 3.1 You accept these Terms by making part or full payment of any amount of the Price. 
  • 3.2 In consideration of your payment of the Price, we will provide the yoga class or classes (Class) to you in accordance with these Terms, whether ourselves or through our employees, teachers, subcontractors or agents (Personnel).
  • 3.3 You may purchase a casual Class (Casual Class), a pack of Classes or introductory offer (Class Pack), or other offering by making payment of the applicable Price upfront. The types and numbers of Classes will be set out on the Website at the time of purchase.
  • 3.4 Class Packs are valid for the corresponding time frame listed on the Proposal or the Website (Period) from the date you [purchase a Class Pack/make the first Booking]. You forfeit any Classes that you do not book and attend within the Period. 
  • 3.5 The payment methods we offer for the Price are set out on the Website or in the Proposal (as applicable).

4. MEMBERSHIPS

  • 4.1 You may purchase a membership (Membership) by paying the applicable Price in advance on a fortnightly basis (Billing Cycle). Your Membership is for you only and cannot be transferred or shared with others.
  • 4.2 Your Membership will automatically renew at the end of the Billing Cycle for the same period of time and you will be charged the Price in connection with each subsequent Billing Cycle unless and until you cancel your Membership.
  • 4.3 We may offer payment through a third-party provider Stripe which may require you to accept Stripe’s terms and conditions. 
  • If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third party payment processor to debit your account or card in accordance with these Terms and you certify that you are either an account holder or an authorised signatory on the account or card for which you provide details.
  • We may need to change the Price from time to time. If we change the Price, we will provide you with 30 days’ notice of the change. After 30 days, we will apply the updated Price to your Membership. If you do not agree to the price change, you may cancel your Membership by providing us with 24 hours’ written notice.
  • You may request to cancel your Membership at any time by providing us with 24 hours’ written notice. Your cancellation will take effect from the end of the current Billing Cycle.

5. BOOKINGS 

  • 5.1 We will provide you with our schedule of available Classes and you may request to book an available Class via the Website.
  • 5.2 You may request to book Classes as part of a Class Pack, Casual Class or Membership after you pay the applicable Price. Once you choose an available Class, we will send you confirmation of the Class and your request will convert to a booking (Booking). 

6. PAUSES, RESCHEDULING & CANCELLATIONS

  • 6.1 By providing 7 days’ written notice, or as otherwise set out on the Website, you may pause the Period or your Membership for a maximum of eight weeks. 
  • 6.2 All requests to reschedule or cancel a Booking must be made by the Website and will be subject to availability.
  • 6.3. If you cancel or reschedule less than 2 hours before the start of the Class, you will not be able to get a refund or reschedule the Class to a different time, and if included in a Class Pack, the Class will be forfeited. 

7. YOUR OBLIGATIONS

You represent, warrant and agree that:

  • you will comply with our (and our Personnel’s) reasonable requests or requirements;
  • the information you provide to us is true, correct and complete;
  • you will not attend a Class if you are suffering from any illness, disease, injury or other condition that could be a risk to your health or safety or that of others; and
  • where you are aware of or become aware of, any physical or medical conditions that prevent you from participating in a Class, you will inform us and either not participate the Class or receive consent from a medical professional to participate in the Class.

8. RECREATIONAL SERVICES

  • In the course of exercising or engaging in any recreational activities while participating in a Class, if you are killed or injured, we will not be liable except to the extent caused by our reckless conduct. A person’s conduct is reckless if the person is aware, or should have reasonably been so, that there was a significant risk that their conduct could result in personal injury and, despite this, engages in the conduct without adequate justification.

Under the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)), statutory guarantees apply to the supply of certain goods and services. These guarantees mean that we are required to ensure that the recreational services we supply to you:

  • are rendered with due care and skill; and
  • are reasonably fit for any purpose which you, either expressly or by implication, make known to us; and
  • might reasonably be expected to achieve any result you have made known to us.

Under the Australian Consumer Law, we are entitled to ask you to agree that these statutory guarantees do not apply to you. If you accept these Terms, you will be agreeing that your rights to sue us under the Australian Consumer Law if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded in the way set out in these Terms.

9. LIABILITY

Despite anything to the contrary but subject to your rights under the Australian Consumer Law, to the maximum extent permitted by law:  

  • neither Party will be liable for any consequential or indirect loss; 
  • a Party’s liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including any failure by that other Party to mitigate its loss; and
  • our aggregate liability arising from or in connection with these Terms will be limited to the Price paid by you to us in respect of the supply of the relevant Class or Classes to which the liability relates.  

This clause will survive the termination or expiry of these Terms.

10. CANCELLATION

  • Should we suspect that you are in breach of these Terms, we may suspend your Membership or Class Pack while we investigate the suspected breach and if we reasonably believe you are in breach, we may cancel your Membership or Class Pack.
  • This clause will survive the termination or expiry of these Terms.
  • In the event that we terminate or suspend your membership or class pack under this Agreement, we will determine whether you are entitled to any refund of payment on a case by case basis at our sole direction.

11. GENERAL 

  1. Disputes: A Party may not commence court proceedings relating to a dispute without first meeting with the other Party to seek (in good faith) to resolve the dispute, failing which the Parties agree to engage a mediator to attempt to resolve the dispute. The costs of the mediation will be shared equally between the Parties. 
  2. Governing law: These Terms are governed by the laws of New South Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales.  

12. DEFINITIONS 

Price means the price set out in the Proposal or the price in accordance with the Casual Class, Class Pack, Membership or other Class option you choose on our Website. 

Proposal means, if applicable, the form outlining the Class, Class Pack, Workshop or Membership details, to which these Terms are attached by reference.

Website means both www.rarestudiosau.com and the MindBody platform booking system. 

‍

For any questions, please contact us at:

R.A.R.E. Studios Pty Ltd (ACN 663 056 675)

Email: hello@rarestudiosau.com

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