Booking and Cancellation Policy
Cancellations must be made at least 2 hours prior to the class start time to avoid a fee.
If you cancel within 2 hours of class start time you will incur:
The late fee and no-show fee are non-refundable. This policy exists to ensure everyone has a chance to attend.
rare studios au is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason.
rare studios au is not responsible for the safe keeping of your belongings.
Classes are subject to change or cancellation without notice. Teachers are subject to change without notice.
Weekly Unlimited Contracts
Workshops Cancellation and Refund Policy
Trainings Cancellation and Refund Policy
Retreat Cancellation and Refund Policy
If your retreat is cancelled by us at any time up to the day of arrival you will be offered the option to:
We strongly advise our guests to obtain travel insurance that includes provisions for cancellation and curtailment from reputable insurance providers.
TERMS AND CONDITIONS
These terms and conditions (Terms) are between R.A.R.E. Studios Pty Ltd (ACN 663 056 675), (we, us or our) and you, the person purchasing from us (you or your), together the Parties and each a Party.
1. DISCLAIMER & RISK WARNING
Please note that your participation in the Classes may expose you to the risk of physical harm or personal injury. The risk of physical harm or personal injury may arise from, but is not limited to, third party participants, your physical fitness level or the equipment supplied by us to you, or otherwise used by you. You agree that physical harm or personal injury may arise from you or another party’s acts, omissions or negligence. You understand and voluntarily accept any risk that may arise from your participation in the Class. We limit our liability as permitted under the Australian Consumer Law, please see the Recreational Classes clause below.
Neither we or our Personnel are health professionals, and do not give medical advice, treatment cures or diagnoses. The Classes and any other information provided through the Classes are intended to provide general wellbeing benefits. You acknowledge and agree that nothing in the Classes may be taken to be medical advice, treatment, cures or a diagnosis by us or our Personnel, nor are they intended to be a substitute for consulting a health professional. You should seek immediate medical attention if you believe you may be suffering from a medical condition, and you agree not to participated in the Classes until you have received medical attention from a registered medical practitioner in relation to your medical condition.
Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:
Nothing in these Terms limit your rights under the Australian Consumer Law.
3. ACCEPTANCE & CLASSES
6. PAUSES, RESCHEDULING & CANCELLATIONS
7. YOUR OBLIGATIONS
You represent, warrant and agree that:
8. RECREATIONAL SERVICES
Under the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)), statutory guarantees apply to the supply of certain goods and services. These guarantees mean that we are required to ensure that the recreational services we supply to you:
Under the Australian Consumer Law, we are entitled to ask you to agree that these statutory guarantees do not apply to you. If you accept these Terms, you will be agreeing that your rights to sue us under the Australian Consumer Law if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded in the way set out in these Terms.
Despite anything to the contrary but subject to your rights under the Australian Consumer Law, to the maximum extent permitted by law:
This clause will survive the termination or expiry of these Terms.
Price means the price set out in the Proposal or the price in accordance with the Casual Class, Class Pack, Membership or other Class option you choose on our Website.
Proposal means, if applicable, the form outlining the Class, Class Pack, Workshop or Membership details, to which these Terms are attached by reference.
Website means both www.rarestudiosau.com and the MindBody platform booking system.
For any questions, please contact us at:
R.A.R.E. Studios Pty Ltd (ACN 663 056 675)
The information we collect
Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
How we collect personal information
We collect personal information in a variety of ways, including:
Why we collect, hold, use and disclose personal information
We have set out below, in a table format, a description of the purposes for which we plan to collect, hold, use and disclose your personal information.
Purpose of Use / Disclosure
To provide our Services to you, including to register your attendance at our classes, workshops or retreats or to provide you with a membership.
To contact and communicate with you about our Services including in response to any support requests you lodge with us or other enquiries you make with us.
To contact and communicate with you about any enquiries you make with us via our website.
For internal record keeping, administrative, invoicing and billing purposes.
For analytics, market research and business development, including to operate and improve our Services, associated applications and associated social media platforms.
For advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.
To run promotions, competitions and/or offer additional benefits to you.
If you have applied for employment with us; to consider your employment application.
To comply with our legal obligations or if otherwise required or authorised by law.
Sensitive information (including health information): We only collect, hold, use and disclose sensitive information for the following purposes:
Our disclosures of personal information to third parties
We may disclose personal information to:
Google Analytics: We may have enabled Google Analytics Advertising Features including Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, Google Display Network Impression reporting etc. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.
You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.
While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.
Your rights and controlling your personal information
Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you also have the right to contact the Office of the Australian Information Commissioner.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Links to other websites
Personal information from social network accounts
If you connect your account with us to a social network account, such as Facebook or Google, we will collect your personal information from the social network. We will do this in accordance with the privacy settings you have chosen on that social network.
The personal information that we may receive includes your name, ID, user name, handle, profile picture, gender, age, language, list of friends or follows and any other personal information you choose to share.
We use the personal information we receive from the social network to create a profile for you on our website.
If you agree, we may also use your personal information to give you updates on the social network which might interest you. We will not post to your social network without your permission.
For any questions or notices, please contact our Privacy Officer at:
R.A.R.E Studios Pty Ltd (ACN 663 056 675)
Last update: 9 February 2023